Board Thread:Questions and Answers/@comment-200.76.185.66-20140512182013/@comment-68.171.22.3-20140908171245

I am the poster above adding some info:

One thing my son had not done was to "add" or sync with our google account when prompted. When loading PS asks to link with whatever account is the account associated with the tablet. He always hit "cancel". Had he selected "ok", I suspect his account would always be associated with his tablet.

For those who cannot reset your player. Can you answer this? Do you or had you loaded PS and "synced" with your email/google account? If so, why not temporarily remove that account from your tablet and try to reset again?