The point of this page is to show answers to the most asked questions by players in the official Pixel Gun 3D Discord server #pg3d-support channel and other support forms, such as the Cubic.Games email.

These are the most frequently asked questions by Pixel Gun 3D players. The questions and answers are mostly about the technical problems that the players may face, but it can also talk about what weapons to get, how to create a clan etc. For improved technical support, consider joining the Official Pixel Gun server.

Technical problems

Questions Answers
How do I get my account back?
  • How long ago did you play? (before the 16.1.0 or after 180 days of inactivity, there’s no way to get it back.)
  • Is your account backed up to Google Play/Game Center? (If not, your account is screwed.)
  • What’s the ID of the new account and old account?
I want a refund/how do I get a refund? There are no refunds unless through Google play shortly after purchase.
I purchased something and I haven’t received it. Wait at least 24 hours to see if the purchase will eventually go through. If it hasn’t gone through after 24 hours, describe what you were purchasing, your player ID, proof of purchase such as your transaction history and/or online receipt you receive after purchases, which should be in your email (no cropped or edited screenshots).
Any interface glitch. Include device model, OS (operating system) version, how often the glitch happens, and any other information that is deemed necessary. A screenshot or video would also help a lot.
A player/clan hacking or a player leaking unreleased content. Fetch their player ID (or Clan ID when reporting a Clan) and evidence.
Players losing items that didn’t require real money. Fetch their ID, what they bought, and proof.

  • If a player didn’t receive a chest for winning a Brawl, have them win it 1 or 2 more times, if they didn’t get their chest still, then have them send in their ID and proof.
  • If they lost parts or didn’t receive a weapon they purchased from the Trader's Van, hey are required to have proof of having said parts prior to losing them or purchasing said weapons prior to losing it.


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